Troubleshooting DJI Fly App Not Working: Expert Guide

Are you experiencing frustration with the DJI Fly app not working? Are you tired of dealing with screen freezing, installation problems, or slow responsiveness?

Look no further! In this article, we will explore common issues and provide solutions for the DJI Fly app, DJI Go 4 app, and DJI Mimo app.

We will also discuss compatibility issues with Android devices and offer troubleshooting steps to help you resolve these problems.

Don't let these issues hinder your flying experience – let's get you back in the air!

Key Takeaways

• DJI Fly app is experiencing various problems such as screen freezing, yaw rotation speed not resetting, and installation issues on Android 12 devices.
• DJI Go 4 app may not open, crash during flight, or have compatibility issues with certain devices.
• DJI Mimo app commonly fails to open on Android phones, but the latest beta version might solve the problem.
• Compatibility issues with DJI apps on Android devices, such as Samsung S21 and S22 Ultra, and Android 12 devices, are causing frustration and inconvenience for users.

What is DJI App?

The DJI App is a comprehensive suite of tools developed by DJI, allowing you to control and monitor your DJI drones, plan flights, and access advanced functions like aerial photography and video recording. It is commonly referred to as the DJI Fly app. However, there are instances where the DJI app may not be working properly.

If you're experiencing issues with the DJI Fly app, you may be wondering what is causing the problem. There can be various reasons for the app not working, such as an unstable internet connection, outdated app version, insufficient phone storage, bugs and glitches in the app, cache issues affecting app performance, or even operating system errors. It's important to troubleshoot these issues to get the app working again.

To fix DJI app errors on your Android or iPhone, you can try a few solutions. Make sure your internet connection is stable, force-stop the app and relaunch it, clear the app cache and data, update the app to the latest version, and check for any Android or iOS phone updates that need to be installed.

In case these solutions don't work, you can uninstall and reinstall the DJI app from the Google Play Store or App Store, restart your phone to resolve any hanging or crashing issues, and check if the DJI server is down. If the problem persists, you can reach out to customer support for further assistance or refer to the troubleshooting FAQs related to DJI app problems.

Common Issues & Solutions

Are you experiencing app crashes on previous versions? It could be due to outdated version compatibility issues.

You might also encounter instability with beta versions of the app and find that the current Android version is unsupported.

These mobile device compatibility issues can be frustrating, but there are solutions available.

App Crashes on Previous Versions

Experiencing app crashes on previous versions? Try updating the DJI app to the latest version for potential bug fixes and improved stability. Here are some tips to help you with your DJI Fly app:

• Check for updates: Make sure you have the latest version of the DJI Fly app installed on your device. Updates often include bug fixes and improvements that can resolve app crashes.

• Clear app cache: Sometimes, accumulated cache can cause issues with the app. Clearing the app cache can help improve performance and fix any crashing problems.

• Restart your device: A simple restart can often solve minor software issues and refresh your device's memory, which may help resolve app crashes.

• Contact DJI support: If the issue persists, reach out to DJI support for further assistance. They have a team of experts who can help troubleshoot and resolve any app-related problems.

Outdated Version Compatibility Issues

Try updating your DJI app to the latest version if you're facing compatibility issues with outdated versions.

Using an outdated version of the DJI Fly app can lead to various problems, such as the app not working properly or experiencing compatibility issues with your device. If you're encountering these issues, it's important to update the app to the latest version available.

Updating the app can help resolve any compatibility issues and ensure that you have access to the latest features and bug fixes. To update the DJI Fly app, simply go to your device's app store and check for any available updates for the app.

Beta Versions of the App are Unstable

The beta versions of the app aren't stable and may have unforeseen issues. Using these versions of the DJI Fly app can result in a variety of problems. Here are some key points to consider:

• Potential Issues with Beta Versions:

• Unstable Performance: Beta versions of the app may not function as smoothly as the official release. You may experience crashes, freezing, or slow response times.

• Compatibility Problems: These beta versions might not work well with certain devices or operating systems, leading to app malfunctions or errors.

• Bug Fixes: Regular updates to the app aim to address known issues, improve stability, and enhance overall performance.

• Security Enhancements: App updates often include important security patches to protect your device and personal information.

Current Android Version is Unsupported

If your Android phone is running the current version, you may encounter compatibility issues with the DJI Fly app. The current Android version is unsupported, which means that the app may not work properly or may not work at all on your device. This can be frustrating if you rely on the DJI Fly app for controlling and monitoring your DJI drone. To determine if your Android phone is compatible with the DJI Fly app, refer to the table below:

If your device is not listed, it may not be officially supported by DJI, and you may experience issues with the app. In order to resolve this issue, you can try updating your Android device to a supported version or consider using alternative drone apps that are compatible with your device.

Mobile Device Compatibility Issues

Mobile device compatibility issues can cause frustration for users trying to use the DJI app on their Android phones. When the DJI Fly app is not working, it can disrupt your drone operations and limit your ability to control and monitor your DJI drone.

Here are some common mobile device compatibility issues that users may encounter:

• DJI Fly app not working on Android phones

• Compatibility issues with certain Android phone models

• App crashes, freezes, or runs slow on Android devices

• DJI Pilot app not working on iPhone

• Incompatibility issues with older iPhone models

• App not opening or crashing on iPhone devices

To resolve these issues, make sure your mobile device meets the recommended specifications for the DJI app. You can also try updating your device's operating system or reinstalling the app. If the problem persists, reach out to DJI support for further assistance.

Samsung Galaxy Tab S2, S7 Edge, iPhone SE, Huawei M3 and P10 Plus Compatibility Issues

Users may experience compatibility issues with their Samsung Galaxy Tab S2, S7 Edge, iPhone SE, Huawei M3, and P10 Plus when using the DJI app. These compatibility issues can cause the app to crash, run slowly, or not open at all.

If you are using any of these devices and encountering problems with the DJI app, there are a few steps you can take to troubleshoot the issue.

First, make sure that your device meets the minimum requirements for the app.

Next, try clearing the app cache and data, as well as updating the app to the latest version.

If the problem persists, you may need to contact DJI support for further assistance.

Fixing DJI Fly App Installation Problems

Troubleshooting the installation of DJI Fly app can be done by checking for compatibility with your device and ensuring that you meet the minimum requirements. Here are some steps to help you fix installation problems with the DJI Fly app:

• Compatibility Check:

• Make sure your device is supported by the DJI Fly app.

• Check if your device meets the minimum requirements for the app.

• Clearing Cache and Data:

• Clear the cache and data of the DJI Fly app.

• This can help resolve any issues caused by corrupted files.

• Reinstalling the App:

• Uninstall the DJI Fly app from your device.

• Download the latest version of the app from the official DJI website or app store.

• Install the app again and see if the installation problem is resolved.

Resolving DJI Fly App Not Responding

If you're experiencing issues with the DJI Fly app not responding, don't worry, there are steps you can take to troubleshoot the problem.

First, make sure you have the latest version of the app installed on your device. If the app crashes or freezes, try force-stopping it and relaunching it.

Clearing the app cache and data can also help resolve any app errors. Additionally, check if there are any background apps running that may be interfering with the DJI Fly app.

It's also important to ensure that your device is compatible with the app by referring to the compatibility list provided by DJI.

If all else fails, you can reach out to DJI support for further assistance in resolving the issue.

Solutions for DJI Fly App Black Screen

The DJI Fly app may experience a black screen issue that can be resolved by updating the app or adjusting the camera settings. Here are some solutions to fix the black screen problem:

• Update the DJI Fly app to the latest version

• Check if there are any firmware updates available for your drone

• Make sure the camera settings are properly configured

• Adjust the exposure settings to ensure proper lighting conditions

• Restart your mobile device and relaunch the DJI Fly app

• Clear the cache and data of the DJI Fly app

• Check for any compatibility issues with your mobile device

• Contact DJI support for further assistance

Troubleshooting Steps for DJI Pilot App

If you're experiencing issues with the DJI Pilot App, there are a few troubleshooting steps you can take.

First, make sure you have the latest version of the app installed on your device.

Next, try resetting the network settings on your device to ensure a stable connection.

Check your internet connection speed and stability, and if necessary, restart your device and relaunch the DJI Pilot App to see if that resolves the issue.

Update the DJI Pilot App to the Latest Version

To resolve the issue with your DJI Fly app not working, you should update it to the latest version available. Updating the app can often fix bugs and glitches that may be causing the app to malfunction.

Here are some reasons why updating the DJI Fly app to the latest version is important:

• Bug fixes and improvements: The latest version of the app may include bug fixes and performance improvements that can address issues with the app not working properly.

• Compatibility with new devices: Updating the app ensures that it is compatible with the latest devices and operating systems, allowing you to use the app without any compatibility issues.

Remember to regularly check for updates and install the latest version of the DJI Fly app to ensure smooth and reliable performance.

Reset Network Settings on Your Device

Resetting the network settings on your device can help resolve connectivity issues with the DJI app. If you are experiencing problems with the DJI Fly app not working properly, it may be due to network settings that are preventing the app from connecting properly.

To reset the network settings on your device, go to the settings menu and find the ‘Reset' or ‘Backup & Reset' option. From there, select ‘Reset network settings' and confirm the action. This will reset all network settings on your device, including Wi-Fi, Bluetooth, and cellular data settings.

After resetting the network settings, try reopening the DJI Fly app to see if the issue has been resolved. If the problem persists, you may need to further troubleshoot or contact DJI support for assistance.

Check Your Internet Connection Speed and Stability

Check if your internet connection is stable and has sufficient speed for the DJI app to function properly.

Having a stable internet connection is crucial for the smooth performance of the DJI Fly app. Slow or unstable internet can lead to connectivity issues and app performance difficulties.

Ensure that your Wi-Fi or cellular data connection is strong and reliable before using the DJI Fly app.

Here are a few things to consider regarding your internet connection:

• Check your internet speed: Use a speed test app or website to determine if your internet connection meets the minimum requirements for the DJI Fly app.

• Restart your router or modem: Sometimes, a simple restart can resolve internet connection issues.

• Move closer to your router: If you're experiencing weak Wi-Fi signal, try moving closer to the router to improve connectivity.

Restart Your Device and Re-launch the DJI Pilot App

If you're experiencing issues with the DJI Pilot app, try restarting your device and then relaunching the app to see if that resolves the problem. Sometimes, a simple restart can help refresh your device's system and clear any temporary glitches that may be affecting the app's performance.

To restart your device, press and hold the power button until the power options appear, then select ‘Restart' or ‘Reboot.' Once your device has restarted, navigate to the app menu and find the DJI Pilot app. Tap on the app icon to re-launch it and see if the issues have been resolved.

If the problem persists, you may need to explore other troubleshooting steps or contact DJI support for further assistance.

Troubleshooting DJI Mimo App Not Opening

To resolve the issue of DJI Mimo app not opening on your Android phone, try downloading the latest beta version from the provided link and proceed at your own risk. Here are some troubleshooting steps to help you with the DJI Mimo app not opening issue:

• Download the latest beta version from the provided link.
• Make sure to backup your data before installing the beta version.
• Uninstall the current version of DJI Mimo app from your phone.
• Install the downloaded beta version of DJI Mimo app.
• Open the app and check if it is working properly.

If the issue still persists, you can try the following additional troubleshooting steps:

• Clear the cache and data of the DJI Mimo app.
• Restart your Android phone and try opening the app again.
• Check if there are any software updates available for your phone and install them.
• Disable any battery optimization settings or power-saving modes that may be affecting the app.
• Contact DJI support for further assistance if the issue continues.

DJI Go 4 App Crashes and Fixes

The DJI Go 4 app crashes on some devices, causing frustration for users. If you're experiencing this issue, there are a few possible fixes you can try.

First, make sure you have the latest version of the app installed. Updating the app can often resolve any bugs or glitches that may be causing the crashes.

Additionally, check if there are any updates available for your device's operating system. Keeping your phone up to date can help ensure compatibility with the app.

Clearing the app cache and data can also help resolve any issues that may be causing the crashes. To do this, go to your device's settings, find the DJI Go 4 app, and select the option to clear cache and data.

Lastly, if none of these fixes work, you may need to reach out to DJI customer support for further assistance. They can provide additional troubleshooting steps or help you determine if there is a hardware issue with your device.

Compatibility Issues With DJI Fly App

Users may encounter compatibility issues with the DJI Fly app on certain Android devices. These issues can prevent the app from working properly and may cause frustration for users. Here are some common compatibility issues and possible solutions:

• Device Compatibility

• Ensure that your mobile device meets the minimum requirements for the DJI Fly app.

• Check if your device is officially supported by DJI. Some older or less popular devices may not be compatible.

• App Version

• Make sure that you have the latest version of the DJI Fly app installed on your device. Outdated versions may have compatibility issues.

• Check for any app updates or compatibility patches released by DJI. They may address and fix compatibility issues with specific devices.

By addressing these compatibility issues, you can improve the performance and functionality of the DJI Fly app on your Android device.

Remember to always keep your app and device up to date to ensure the best experience. If you continue to experience issues, contacting DJI support for further assistance may be helpful.

Frequently Asked Questions

Conclusion

In conclusion, if you're experiencing issues with the DJI Fly app, DJI Go 4 app, or DJI Mimo app, it's important to troubleshoot the problem and seek assistance from DJI support.

Common problems such as app crashes, freezing screens, and compatibility issues can be frustrating, but there are steps you can take to resolve them.

DJI should prioritize fixing these issues promptly to maintain their reputation and customer trust.

In the meantime, exploring alternative options or seeking help from DJI support can help mitigate the impact of these problems.